Terms & Conditions for Subscriptions and Mail Order
ING OUR CONTINUOUS PAYMENT AUTHORITY
SETTING UP RECURRING PAYMENTS
By purchasing a Continuous Payment Authority (CPA) subscription you acknowledge that this has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive periods for an indefinite time until cancelled by you or us. The initial payment will be deducted from your specified account, we will then deduct subsequent payments as indicated in your notification communication (i.e. Monthly, Quarterly, Annually). Where the collection due date is not a business day, we will make the collection on the next business day.
Recurring payments will be made via your chosen credit or debit card by way of a stored credential in the form of a payment token. Tokenisation is the process of replacing sensitive card data with a string of randomly generated numbers called a “token”. Similar to encryption, tokenisation retains all the essential information but renders it unreadable in the event of a data breach or other exposure.
CANCELLING YOUR RECURRING PAYMENTS
You may cancel your subscription at any time. To do so, please contact our customer care team via email at hello@metropolis.co.uk. You must notify us at least 10 business days before the next scheduled transaction.
UPDATING YOUR ACCOUNT INFORMATION
To make any changes to your account or recurring payment information, please email us at hello@metropolis.co.uk. at least 10 business days before the next scheduled transaction for the update to take effect.
IF A TRANSACTION IS REFUSED BY YOUR FINANCIAL INSTITUTION
If your recurring payment is declined for any reason, including insufficient funds, closed account, or unauthorised account, we will contact you using the details provided when setting up the agreement and making your first payment. This communication will notify you that payment has failed and prompt you to update your details or provide an alternative payment method. Brand is part of Diamond Publishing Limited.
Duration
A year’s subscription consists of 13 issues.
Subscription Gifts
Gifts are subject to availability and may take up to 2 months to arrive. In the event of unavoidable stock problems we will offer an alternative option.
Cancellations
An administration fee of £10 will be deducted from any monies remaining on subscriptions cancelled before the term is ended.
Direct Debits
Direct Debit payments will continue automatically unless we are are notified before a new term begins. All customers should ensure that the Direct Debit payment is also cancelled with their bank.
Mail Order Delivery
Delivery will be by Royal Mail and should be within 2 weeks. If there are any substantial delays due to production or stock shortage we will contact you directly.